FAQ

Plants are shipped once a week on Mondays - or Tuesdays after a long weekend.

All orders placed by Thursday will be shipped the following Monday (or Tuesday). Orders placed after Thursday will be shipped the week after.

The average delivery time is between 2-4 business days.

We use Canada Post Xpresspost service to ship our plants.

We ship plants using Canada Post Xpresspost service. If you have special shipping instructions, please send us an email and we will try our best to accommodate your request. There might be additional charges.

Yes, we do! Contact us for information if you’d like to know how we keep the plants protected during the cold winter months.

Once we ship your order, you will receive a shipping confirmation email with a tracking number. You can can use this number to track your order.

We ship to all provinces and territories within Canada. At this time, we are unable to ship plants to PO Boxes and rural addresses.

Due to our limited stock, we are restricting purchases to one type of plant per customer.

While we do not offer refunds for shipping related damages, if you inform us and share a photo of your damaged plant within 24 hours of your delivery, you may be eligible for a partial or full refund in certain conditions.

To ensure quality assurance, we perform a thorough verification of all our plants and take photos of them for our records before shipping to customers.

We may issue a partial refund:

• If more than 3 leaves are damaged, you may get a 50% refund provided your plant is not foundationally damaged.
• If there is no root damage or if the plant has lost a few roots but still healthy enough to be planted.

We may issue a full refund:

• If pests found on your plant;
• If there is irreversible damage to the roots.

Sales tax will apply to all orders. Please note that tax rates vary by province.

If you want to make changes to your order, you can contact us at hello@plantoniclove.com. Depending on your case, we will do our best to accommodate if your order has not been processed.

If a mistake is made with your order, we will send you the plant you ordered if you advise us within 24 hours of your delivery. You do not need to return the wrong order to us.

The average delivery time is between 7-10 business days. Unfortunately, we do not take responsibility for any shipment related delays. You can track your order by contacting the postal service directly. However, if there is an issue with the fulfilment of your order, we will waive your shipping charges for missed/ delayed fulfilment.

We are happy to answer any general questions and provide you tips on taking care of any plants you have purchased from us. Please email us at care@plantoniclove.com and we will try our best to assist you.

Here is the general guidance for plant sizes. If you have any specific questions, please contact us at hello@plantoniclove.com

Small: 2 to 5 leaves or juvenile form

Regular: 3 to 5 leaves or established plant with possible new emerging leaves

Large: Numerous leaves or well established plant

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information communicate with you about our products.